Refund and Cancellation Policy

1. Statutory rights come first

Nothing in this policy limits a refund, cancellation, replacement, chargeback, or other remedy that applicable consumer law requires. If a digital product is materially defective, unavailable, or not as described, contact ReadPlots so the problem can be corrected or an appropriate remedy provided.

2. One-time digital purchases

For a digital book, audiobook, download, or game, you may request cancellation within 14 days of purchase if access, download, streaming, or play has not begun. Once digital delivery or access begins, the sale is normally final, except for duplicate charges, material defects, prolonged inability to access the purchased item, misdescription, or another right provided by law.

Starting a download, opening protected reading content, streaming an audiobook, or using paid game content may be treated as beginning digital delivery. ReadPlots will not deny a remedy that applicable law requires.

3. Mystery Club

You may cancel automatic renewal at any time through the online membership-management method supplied with the membership, using the same manner and means used to accept it, or by contacting ReadPlots. Cancellation stops future renewal charges; access normally continues through the end of the paid billing period. Required renewal reminders will explain how to cancel.

Current billing periods and renewal charges are generally non-refundable once membership content has been used, except where law requires a refund or where there is a duplicate charge, technical failure, or other verified billing error. If an unintended renewal occurs, contact ReadPlots within 14 days. The request will be reviewed based on use, timing, processor status, and applicable law.

4. Duplicate, unauthorized, or incorrect charges

Report a suspected duplicate, unauthorized, or incorrect charge promptly. Do not send a complete card number. ReadPlots may ask for the account email, order number, transaction date, amount, and the last four digits displayed by the payment provider. Unauthorized-payment rights may also be available through your bank or card issuer.

5. Promotions and price changes

A refund does not convert a limited-time or promotional price into a permanent offer. Future purchases or memberships use the price displayed at checkout. Membership price changes apply only after notice and as permitted by law.

6. How to request help or a refund

Email readplotseditor@gmail.com with the subject “Refund or Cancellation Request.” Include the account email, order or transaction number if available, item or plan, purchase date, and a short explanation. Never send a password or full card number.

Approved refunds are returned through the original payment processor. Banks and card networks control the posting time, which is commonly several business days after the processor completes the refund.